Return & Replacement Policy
To return or request a replacement for your product, please send the package via a reputable courier service such as India Post Speed post, DTDC, Shree Maruti Courier, Professional Courier, Delhivery Courier, Blue Dart etc. Address the parcel to us in the 'TO' section and include your address and mobile number in the 'FROM' section. Upon receipt of your returned parcel, we will contact you via call or WhatsApp to discuss the size exchange or product refund. Please note that courier charges are non-refundable.
For any clarifications or details on the procedure, please call or WhatsApp us at 9915347185.
*Note: Courier charges are non-refundable.
Our Return Address is as follows:
SS PADAM HANDICRAFT INDUSTRIES
L-1-822, New Gurnam Nagar,
Friends Colony, Lane No. 2,
Sultanwind Road, Amritsar,
Punjab-143006, India
Call us: +91-99153-47185
Refund Policy
Terms and Conditions for Refund:
You are entitled to a full refund under the following circumstances:
1. The product you ordered has a manufacturing defect.
2. You received damaged merchandise.
You must claim your refund within 15 days of receiving your product.
Refund Procedure Duration:
- The refund process will begin within 48 hours after we receive your returned product. The time it takes to receive the refund depends on the original payment method of the order.
- The expected timeframe for the refund, once initiated, is 3-5 working days.
- The actual refund time may vary from bank to bank.