Shipping Policy:
What are the shipping charges?
Shipping is Free of Cost for orders.
Payment is made via payment gateway PAYUMONEY.
COD (Cash on Delivery) is not available right now.
For any specific details regarding shipping please contact us at info@sspadamhandicraftindustries.com
What if a product is currently out of stock in the size I want?
We usually replenish our stock as soon as possible but it might happen that some size will be out of stock in the design you like.
Just contact us at info@sspadamhandicraftindustries.com and we’ll make sure that it is available as soon as possible.
How long will it take for my product to arrive?
Orders are usually delivered within 4-6 working days. In a case of unforeseen circumstances such as strikes, acts of God or inter-galactic rioting, the delivery time may increase by a few days. Orders that are completed on a Sunday, public holiday or after 11 am on a normal working day are shipped on the next working day.
What if I need an urgent delivery?
Please get in touch with us at info@sspadamhandicraftindustries.com and we will be happy to help you out.
What are the charges for a bulk order?
We will try to deliver a bulk order in the most efficient and cheapest manner. Please feel free to contact us at info@sspadamhandicraftindustries.com with your order details and we will customise the delivery as per your needs.
Cancellation Policy:
How can I cancel my order?
1. If you wish to cancel your order, you can get in touch with us at info@sspadamhandicraftindustries.com as soon as possible with your order number. As long as your order has not been dispatched we can cancel your order.
2. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact us to inform them of the same.
3. For Prepaid order, the cancellation will also be done and the amount will be getting refunded to you via Payment Gateway directly into your Bank Account.
NOTE: Please go through our refund policy for brief information regarding Refund.
Return Policy:
We at sspadamhandicraftindustries.com strive to give you a quality product of your choice. However, if you are not happy with the received product for any reason, you can mail us at info@sspadamhandicraftindustries.com and mail the product to us at the following address.
SS Padam Handicraft Industries
L-1-822, New Gurnam Nagar, Friends Colony
Gali No. 2, Sultanwind Road
Amritsar - 143006
Punjab, India
Items will have to be in new condition and returned in their original packaging within 15 days of delivery.
What is the Exchange Policy?
If you are unhappy with the product that you have received, you can send it back to us within 15 days of the delivery. We will either replace it with another design or size.
If you have any further questions about the return/exchange policy then please contact us at info@sspadamhandicraftindustries.com
who bears the delivery charges of the items returned?
· If the product was returned due to any sort of product damage, then we will bear the delivery charges.
· If the product was returned for a change in design or size, then the delivery charges will have to be borne by the customer.